If something isn’t right, we’ll fix it. Here’s how returns and exchanges work.
Return Window
You have 7 days from delivery to return an item. It must be unused, in its original packaging, and complete with all parts.
How to Start a Return
- Email with your order number and the item you’d like to return.
- We’ll send you return instructions within 2 business day.
- Ship the item back. Once we receive and inspect it, your refund is issued to the original payment method within 5–10 business days.
Exchanges
Same process — just tell us which item you’d like instead. If the replacement costs more, we’ll send a payment link for the difference; if it costs less, we’ll refund the difference.
Damaged or Incorrect Items
If your order arrives damaged or isn’t what you ordered, email us a photo within 7 days of delivery. We’ll send a replacement or a full refund — no return shipping needed.
Return Shipping
You cover return shipping unless the item arrived damaged or we shipped the wrong thing. In those cases, we cover it.
Questions
Not sure whether something qualifies? Email us before you ship it back — we’d rather sort it out early.